Settra Support
Help with accounts, Google Drive syncs, semantic models, and AI connections.
Contact support
Email support@outermeasure.com for managed-service, account, billing, privacy, or security help. Include the email address on your Settra account and your workspace name.
Do not email passwords, OAuth tokens, spreadsheet contents, or other secrets. We will ask for the minimum diagnostic detail needed.
Connection troubleshooting
- In Settra, confirm the source shows a successful sync and that its tables appear in a collection.
- In Settings, copy the global MCP server URL and reconnect the AI assistant. Complete OAuth again if the connection expired.
- Ask the assistant to list Settra collections, then check Settra's Requests page for the call.
- If it still fails, send the approximate time, assistant name, browser, and visible error message to support.
The connection guide has current setup steps for Claude and ChatGPT.
Open-source support
For reproducible bugs in a self-hosted deployment, open a public issue on GitHub. Remove credentials, private URLs, customer data, and logs containing sensitive information before posting.
Privacy and deletion requests
Read the Privacy Policy for data handling and deletion details. Managed-service users can request account or staged data deletion by emailing support from the address associated with their Settra account.